返金ポリシー
We offer free worldwide shipping on all orders over $50. Orders under $50 are subject to a flat shipping fee calculated at checkout.
Estimated Delivery Times
- United States: 5–10 business days
- United Kingdom & Europe: 7–14 business days
- Australia & New Zealand: 10–18 business days
- Rest of World: 10–21 business days
Once your order is dispatched, you'll receive a tracking number by email so you can follow your package every step of the way.
Returns & Exchanges
We want you to love your Hatloom hat. If you're not completely satisfied, we accept returns and exchanges within 30 days of delivery.
Return Conditions
- Items must be unworn and in original condition with all tags attached
- Items must be returned in their original packaging
- Sale items are non-refundable (exchange only)
How to Start a Return
Email us at support@hatloom.com with your order number and reason for return. We'll guide you through the process quickly.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of receipt with a photo. We'll resolve the issue immediately at no cost to you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hatloom.com.