Shipping & Returns
We offer free worldwide shipping on all orders over $50. Orders under $50 are subject to a flat shipping fee calculated at checkout.
Estimated Delivery Times
- United States: 5–10 business days
- United Kingdom & Europe: 7–14 business days
- Australia & New Zealand: 10–18 business days
- Rest of World: 10–21 business days
Once your order is dispatched, you'll receive a tracking number by email so you can follow your package every step of the way.
Returns & Exchanges
We want you to love your Hatloom hat. If you're not completely satisfied, we accept returns and exchanges within 30 days of delivery.
Return Conditions
- Items must be unworn and in original condition with all tags attached
- Items must be returned in their original packaging
- Sale items are non-refundable (exchange only)
How to Start a Return
Email us at support@hatloom.com with your order number and reason for return. We'll guide you through the process quickly.
Please note that returns will need to be sent to the following address:
FC Western
3500 W Hallandale Beach Blvd
Hollywood
FL 33023
United States of America
In certain instances, we may not furnish a return label if the product matches the condition depicted in the photo and all obligations on our end have been met. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless otherwise stated.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of receipt with a photo. We'll resolve the issue immediately at no cost to you.