Contact

You can submit a ticket describing your issue, and one of our representatives will assist you.

Email: support@hatloom.com

Vajnorská 167 Street, 831 04 Nové Mesto, Slovakia

We're a small team that genuinely cares about getting you into the right hat. Whether it's a question about sizing, an order, a return, or just some styling advice — we're always happy to help.

 

Get in touch

Email: support@hatloom.com
We reply to every message within 24 hours, Monday to Friday.

 

Our business details

Hatloom — Hats, Caps & Headwear
Vajnorská 167
831 04 Nové Mesto
Slovakia

 

Customer support hours

Monday – Friday: 9:00 – 17:00 (CET)
Weekends & public holidays: closed — we'll reply on the next business day.

 

Orders, shipping & returns

For anything about an existing order, please include your order number so we can help you faster. Full details are in our Refund & Returns Policy and Shipping Policy.

 

Payments & Merchant of Record. Hatloom is the brand and online store you are shopping with. To offer secure checkout, payments are processed by our Merchant of Record, Western Bid, Inc. — so “WESTERN BID” may appear as the payee on your card or PayPal statement. This is completely normal and refers to your Hatloom order.